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클라이언트 이탈 분석

클라이언트 이탈 시 사후 분석을 수행합니다. 클라이언트 기록, 참여 데이터, 지원 티켓, 사용량 로그, 이탈 피드백을 바탕으로 근본 원인 분류, 하락 타임라인, 예방 조치를 포함한 포괄적인 이탈 분석서를 생성합니다.

클라이언트 이탈 분석란 무엇인가요?

이 스킬은 클라이언트가 서비스를 떠난 후 포렌식 수준의 정밀함으로 이탈 원인을 분석하고 'churn-autopsy.md' 보고서를 생성하는 AI 에이전트 능력입니다. 수집된 클라이언트의 전체 연혁, CRM 데이터, 사용량 로그, 지원 티켓, 이탈 피드백을 바탕으로 6단계 분석 프레임워크를 적용하여 근본 원인을 분류하고, 하락 타임라인을 재구성하며, 놓친 경고 신호와 가상적 대안 분석을 수행합니다. 가장 중요한 점은 각 결론에 대해 스스로 반증을 시도하는 '도전 단계'를 통해 분석의 객관성과 엄격성을 보장한다는 것입니다. 최종 산출물은 조직 학습 자료로 활용 가능한 이탈 분석 보고서로, 현재 작업 디렉토리나 사용자가 지정한 위치에 저장됩니다. 이 스킬은 CRM 및 분석 MCP 도구와 연동되는 환경에서 가장 효과적으로 작동하며, 불완전한 데이터 상황에서도 최대한 객관성을 유지하며 분석을 진행할 수 있도록 설계되었습니다.

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npx skills add https://github.com/OneWave-AI/claude-skills/tree/HEAD/churn-autopsy
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문서

이탈 분석(Churn Autopsy)

클라이언트 이탈을 포렌식 수준의 엄격함으로 분석하고 churn-autopsy.md를 생성합니다. 이는 손실을 조직 학습으로 전환하는 역사적 기록이자 유지 전략 문서입니다.

목차

  • references/inputs.md -- 분석 전 수집해야 할 필수 및 선택 데이터
  • references/analysis-framework.md -- 6단계 포렌식 방법론
  • references/root-cause-taxonomy.md -- 근본 원인 범주 및 하위 범주
  • references/output-template.md -- 완전한 churn-autopsy.md 보고서 구조
  • references/standards.md -- 객관성, 엄격성, 민감성, 불완전 데이터 처리, 운영 규칙

워크플로우

  1. 수집. references/inputs.md에 따라 사용 가능한 모든 입력 데이터를 수집합니다. 제공된 파일을 직접 읽고, 연결된 CRM 및 분석 MCP 도구를 통해 계정, 사용량 및 지원 데이터를 조회합니다. 누락된 부분을 기록합니다.
  2. 정리. 분석을 시작하기 전에 최초 접촉부터 해지까지의 전체 연대기적 타임라인을 구축합니다.
  3. 분석. references/analysis-framework.md의 6단계를 건너뛰지 않고 체계적으로 적용합니다: 기준선, 하락 타임라인, 근본 원인 분류, 놓친 경고 신호, 가상적 대안 분석, 교훈 도출.
  4. 분류. references/root-cause-taxonomy.md를 사용하여 하나의 주요 근본 원인과 기여 원인을 지정합니다.
  5. 초안 작성. references/output-template.md에 정의된 구조로 보고서를 작성합니다.
  6. 도전. 모든 결론을 references/standards.md에 비추어 검토합니다. 각 발견 사항을 유지하기 전에 반증을 시도합니다.
  7. 최종 완료. 모든 섹션이 완료된 churn-autopsy.md를 현재 작업 디렉토리 또는 사용자가 지정한 위치에 생성합니다.

Individual skills in this repo

This repo contains 20 individual skills — each has its own dedicated page.

OneWave-AI/claude-skills

Deploy a 2-layer parallel agent hierarchy for large, parallelizable work — big refactors, multi-file migrations, codebase-wide audits, bulk generation. A top-tier commander (Fable or Opus) orchestrates the swarms; the user picks a power level (Max Power / Heavy / Balanced / Economy) that sets the Opus/Sonnet/Haiku model mix per layer. Layer 1 is 3-50+ specialist agents, each with its own full context window; Layer 2 is 2+ sub-agents per member. Includes git safety, tiered sizing, a pre-deploy gate, phantom-completion checks, and multi-wave follow-up.

OneWave-AI/claude-skills

Generate animated videos and motion graphics from natural language descriptions. Creates a standalone Vite + React project with Framer Motion scenes that auto-play in the browser. Use when the user wants to create animations, motion graphics, video intros, animated presentations, or product demos.

OneWave-AI/claude-skills

Use before starting a product, feature, MVP, agent, automation, or integration build to identify the main pre-build risk and choose the smallest validation step. Trigger when the user asks whether to build, scope, validate, prioritize, or sanity-check an idea before implementation.

OneWave-AI/claude-skills

Compose a premium, animated landing page section by section in Next.js + Tailwind + Motion (Framer Motion) — built on a real design system, with editorial copy and motion that feels human-crafted, not template-generated. Use when building or rebuilding a landing page, marketing site, or hero/feature/pricing/CTA sections that need to look production-ready and bespoke from day one.

OneWave-AI/claude-skills

Assemble 2-3 complementary experts to collaboratively analyze anything. Experts work together to explore topics from multiple expert angles.

OneWave-AI/claude-skills

Convert any topic into playable browser games. Types: trivia, matching, word puzzles, adventure games. Uses Phaser.js or Kaboom.js.

OneWave-AI/claude-skills

Turn a marketing brief or product offer into a finished short-form video ad built in HyperFrames — hook, script, shot-by-shot storyboard, scene-by-scene HTML composition, captions, and voiceover. Outputs platform cuts (vertical 9:16, square, 16:9). Use when you need a launch ad, product promo, social video, or paid-creative concept ready to render.

OneWave-AI/claude-skills

Turn a website URL, product docs, or a founder's rambling description into a tight 60-90 second explainer video built in HyperFrames -- problem/solution narrative, animated product walkthrough scenes, captions, and voiceover, ready for the homepage hero, sales emails, and onboarding.

OneWave-AI/claude-skills

Build promo videos for local businesses in HyperFrames -- the new-menu drop, the seasonal offer, the event announcement, the "we're hiring" post, the Google Business Profile clip. Restaurant, salon, gym, trades: 15-30 seconds, brand-clean, captioned, sized for Instagram, Facebook, and the profile.

OneWave-AI/claude-skills

Build a personalized product-demo or sales-walkthrough video in HyperFrames for a specific prospect or account — narrated screen-by-screen, branded to them, ending in a clear next step. Turns a generic demo into a "this was made for me" asset for outbound, follow-up, or deal acceleration. Use when you want to send a tailored video instead of booking another live call.

OneWave-AI/claude-skills

Turn real customer reviews, quotes, and case-study results into polished social-proof videos built in HyperFrames -- single-testimonial spotlights, review-wall montages, and stat-driven proof reels with captions and voiceover, cut for vertical, square, and wide. The highest-converting content most businesses never make.

OneWave-AI/claude-skills

Audit a codebase for LLM calls that are really classifications in disguise, then produce a costed swap plan for a System One model. Use when asked to cut AI inference cost or latency, when scoping a performance engagement for a client, when reviewing an agent loop that feels slow, or when asked "where could we use Jev here". Produces a ranked table of candidates with measured latency and dollar deltas.

OneWave-AI/claude-skills

Build and run a labelled eval set for a System One model (Jev, Von, or any typed-decision config), then sweep criteria wordings and thresholds against it. Use when a Jev/Von classification is wrong or unreliable, when choosing between the hosted API and a local open model, when tuning noul thresholds, or before shipping any typed-decision feature. Produces an accuracy-by-wording matrix and a calibrated threshold.

OneWave-AI/claude-skills

Wire a System One model (Jev, or an open reproduction like Von) into a product feature — routing, guardrails, scoring, classification. Use when replacing an LLM call that returns a label rather than prose, when adding a typed decision to an agent loop, or when deciding between the hosted Jev API and a local open model. Covers question design, the eval-set-first workflow, threshold calibration, confidence gates, and the traps measured on real data.

OneWave-AI/claude-skills

Optimize landing pages for conversions, performance, and SEO. Use when improving landing pages, increasing conversions, or optimizing page performance.

OneWave-AI/claude-skills

TAM/SAM/SOM calculator with deep market research. Produces comprehensive market-sizing.md with top-down and bottom-up estimates, methodology, data sources, assumptions, sensitivity ranges, growth projections, competitive landscape, and Mermaid visualizations. Use when user needs market size estimates, addressable market analysis, go-to-market sizing, investor-ready market analysis, or business plan market validation.

OneWave-AI/claude-skills

Generate unique personalized first lines for hundreds of prospects using company news, LinkedIn activity, and mutual connections. Saves 10+ hours of manual research per campaign. Use when you need personalized outreach at volume.

OneWave-AI/claude-skills

Review investment portfolios for risk, diversification, fees. Asset allocation recommendations, tax-loss harvesting, rebalancing.

OneWave-AI/claude-skills

Create multiple choice, true/false, fill-in-blank, matching quizzes. Auto-generate plausible distractors. Instant grading with explanations.

OneWave-AI/claude-skills

Enhanced skill navigator that maps conversation history, recommends multi-skill chains, identifies patterns from past usage, and learns from session outcomes. Goes beyond basic scout with deep context analysis and workflow orchestration.

관련 스킬

steipete/video-frames

Extract frames or short clips from videos using ffmpeg.

community

steipete/summarize

Summarize or transcribe URLs, YouTube/videos, podcasts, articles, transcripts, PDFs, and local files.

community

openclaw/openclaw

Use when testing, fixing, or extending the OpenClaw Control UI GUI with Vitest + Playwright end-to-end checks, mocked Gateway WebSocket flows, mocked dashboard runs, screenshots/videos, or agent-verifiable browser proof.

community

obra/superpowers

Obra superpowers agent skills.

community

affaan-m/ECC

See, Understand, Act on video and audio. See- ingest from local files, URLs, RTSP/live feeds, or live record desktop; return realtime context and playable stream links. Understand- extract frames, build visual/semantic/temporal indexes, and search moments with timestamps and auto-clips. Act- transcode and normalize (codec, fps, resolution, aspect ratio), perform timeline edits (subtitles, text/image overlays, branding, audio overlays, dubbing, translation), generate media assets (image, audio...

community

affaan-m/everything-claude-code

End-to-end marketing campaign planning and execution. Covers audience research, positioning, campaign angle definition, landing page copy, email sequences, social posts, ad copy, short-form video scripts, and content calendars. Use as the orchestration layer for multi-channel product launches. Use when planning or executing a multi-channel product launch, or producing landing page, email, social, or ad copy.

community