客户旅程地图 是做什么的？
创建涵盖阶段、触点点、行为、情感和指标的客户旅程地图。适用于诊断破裂的体验或使团队对齐完整的客户流程。
创建涵盖阶段、触点点、行为、情感和指标的客户旅程地图。适用于诊断破裂的体验或使团队对齐完整的客户流程。
该技能旨在帮助开发者和AI代理用户创建全面的客户旅程地图，以可视化客户从初始认知到最终行为的完整流程。它通过定义关键阶段、识别每个阶段的触点点、记录客户行为、评估情感体验并设置相关指标，提供了一种系统化的方式来分析客户体验。该技能特别适用于诊断客户体验中的痛点或瓶颈，以及促进跨团队对齐，确保所有人对客户流程有一致理解。它支持在多种AI代理平台（如Claude Code、Cursor、Codex）上使用，通过结构化的Markdown格式输出，便于团队协作和迭代改进。核心工作流程包括输入客户旅程的上下文信息，然后基于预定义模板生成详细的地图，从而帮助团队快速发现改进机会并优化客户体验。
npx skills add https://github.com/deanpeters/product-manager-skills/tree/main/skills/customer-journey-mapInstalled? Explore more 编程与开发 skills: steipete/bluebubbles, steipete/eightctl, steipete/blucli · View all 6 →
创建涵盖阶段、触点点、行为、情感和指标的客户旅程地图。适用于诊断破裂的体验或使团队对齐完整的客户流程。
This repo contains 20 individual skills — each has its own dedicated page.
Evaluate acquisition channels using unit economics, customer quality, and scalability. Use when deciding whether to scale, test, or kill a growth channel.
Assess whether your product work is AI-first or AI-shaped. Use when evaluating AI maturity and choosing the next team capability to build.
Understand the PM-to-Director transition through altitude and horizon thinking. Use when diagnosing scope, time-horizon, or leadership-level gaps.
Diagnose SaaS business health across growth, retention, efficiency, and capital. Use when preparing a business review or prioritizing urgent fixes.
Create a company research brief with executive quotes, product strategy, and org context. Use when preparing for interviews, competitive analysis, partnerships, or market-entry work.
Diagnose context stuffing vs. context engineering. Use when an AI workflow feels bloated, brittle, or hard to steer reliably.
Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
Guide the PM-to-Director transition across preparing, interviewing, landing, and recalibrating. Use when leadership scope is changing and you need practical coaching.
Plan customer discovery interviews with the right goal, segment, constraints, and method. Use when preparing interviews for problem validation, churn research, or new product ideas.
Run a full discovery cycle from problem hypothesis to validated solution. Use when a team needs a structured path through framing, interviews, synthesis, and experiments.
Write a clear, empathetic EOL announcement with rationale, customer impact, and next steps. Use when retiring a product, feature, or plan without creating avoidable confusion.
Break down epics into user stories with Humanizing Work split patterns. Use when a backlog item is too large to estimate, sequence, or deliver safely.
Frame an epic as a testable hypothesis with target user, expected outcome, and validation method. Use when defining a major initiative before roadmap, discovery, or delivery planning.
Plan a VP or CPO 30-60-90 day diagnostic onboarding path. Use when entering a new executive product role and avoiding premature change.
Evaluate feature investments using revenue impact, cost structure, ROI, and strategy. Use when deciding whether a feature deserves investment.
Evaluate pricing changes using ARPU, conversion, churn risk, NRR, and payback. Use when deciding whether a pricing move should ship.
Look up SaaS finance metrics, formulas, and benchmarks fast. Use when you need a quick metric definition, formula, or benchmark during analysis.
Uncover customer jobs, pains, and gains in a structured JTBD format. Use when clarifying unmet needs, repositioning a product, or improving discovery and messaging.
Guide teams through Lean UX Canvas v2. Use when framing a business problem, surfacing assumptions, and defining what to learn next.
Build an Opportunity Solution Tree from outcomes to opportunities, solutions, and tests. Use when a stakeholder request needs problem framing before you decide what to build.
Send and manage iMessages via BlueBubbles, including attachments, tapbacks, edits, replies, and groups.
Control Eight Sleep pods (status, temperature, alarms, schedules).
BluOS CLI (blu) for discovery, playback, grouping, and volume.
Create, search, and manage Bear notes via grizzly CLI.
Capture frames or clips from RTSP/ONVIF cameras.
Search GIF providers with CLI/TUI, download results, and extract stills/sheets.