customer-journey-map 是做什麼的？
建立一個跨階段、接觸點、行動、情緒和指標的客戶旅程地圖。用於診斷破碎的體驗，或讓團隊在完整的客戶流程上達成一致。
建立一個跨階段、接觸點、行動、情緒和指標的客戶旅程地圖。用於診斷破碎的體驗，或讓團隊在完整的客戶流程上達成一致。
此技能（deanpeters/customer-journey-map）可幫助開發者與產品團隊快速建立結構化的客戶旅程地圖。它涵蓋階段（Stages）、接觸點（Touchpoints）、客戶行動（Actions）、情緒曲線（Emotions）及關鍵指標（Metrics），能有效診斷客戶體驗中的斷點，並促進團隊對完整流程的共識。該技能支援 Claude Code 等 AI 代理平台，透過清晰的模板引導用戶逐步填入資訊，最終產出易於分享與協作的圖文摘要。使用時，只需提供基本客戶場景或痛點，AI 便能自動生成對應旅程階段與細節，省去手動繪製圖表的繁瑣過程。
npx skills add https://github.com/deanpeters/product-manager-skills/tree/main/skills/customer-journey-mapInstalled? Explore more 程式設計與開發 skills: steipete/bluebubbles, steipete/eightctl, steipete/blucli · View all 6 →
建立一個跨階段、接觸點、行動、情緒和指標的客戶旅程地圖。用於診斷破碎的體驗，或讓團隊在完整的客戶流程上達成一致。
This repo contains 20 individual skills — each has its own dedicated page.
Evaluate acquisition channels using unit economics, customer quality, and scalability. Use when deciding whether to scale, test, or kill a growth channel.
Assess whether your product work is AI-first or AI-shaped. Use when evaluating AI maturity and choosing the next team capability to build.
Understand the PM-to-Director transition through altitude and horizon thinking. Use when diagnosing scope, time-horizon, or leadership-level gaps.
Diagnose SaaS business health across growth, retention, efficiency, and capital. Use when preparing a business review or prioritizing urgent fixes.
Create a company research brief with executive quotes, product strategy, and org context. Use when preparing for interviews, competitive analysis, partnerships, or market-entry work.
Diagnose context stuffing vs. context engineering. Use when an AI workflow feels bloated, brittle, or hard to steer reliably.
Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
Guide the PM-to-Director transition across preparing, interviewing, landing, and recalibrating. Use when leadership scope is changing and you need practical coaching.
Plan customer discovery interviews with the right goal, segment, constraints, and method. Use when preparing interviews for problem validation, churn research, or new product ideas.
Run a full discovery cycle from problem hypothesis to validated solution. Use when a team needs a structured path through framing, interviews, synthesis, and experiments.
Write a clear, empathetic EOL announcement with rationale, customer impact, and next steps. Use when retiring a product, feature, or plan without creating avoidable confusion.
Break down epics into user stories with Humanizing Work split patterns. Use when a backlog item is too large to estimate, sequence, or deliver safely.
Frame an epic as a testable hypothesis with target user, expected outcome, and validation method. Use when defining a major initiative before roadmap, discovery, or delivery planning.
Plan a VP or CPO 30-60-90 day diagnostic onboarding path. Use when entering a new executive product role and avoiding premature change.
Evaluate feature investments using revenue impact, cost structure, ROI, and strategy. Use when deciding whether a feature deserves investment.
Evaluate pricing changes using ARPU, conversion, churn risk, NRR, and payback. Use when deciding whether a pricing move should ship.
Look up SaaS finance metrics, formulas, and benchmarks fast. Use when you need a quick metric definition, formula, or benchmark during analysis.
Uncover customer jobs, pains, and gains in a structured JTBD format. Use when clarifying unmet needs, repositioning a product, or improving discovery and messaging.
Guide teams through Lean UX Canvas v2. Use when framing a business problem, surfacing assumptions, and defining what to learn next.
Build an Opportunity Solution Tree from outcomes to opportunities, solutions, and tests. Use when a stakeholder request needs problem framing before you decide what to build.
Send and manage iMessages via BlueBubbles, including attachments, tapbacks, edits, replies, and groups.
Control Eight Sleep pods (status, temperature, alarms, schedules).
BluOS CLI (blu) for discovery, playback, grouping, and volume.
Create, search, and manage Bear notes via grizzly CLI.
Capture frames or clips from RTSP/ONVIF cameras.
Search GIF providers with CLI/TUI, download results, and extract stills/sheets.