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googleworkspace/persona-customer-support

管理客户支持——跟踪工单、回复和升级问题。

persona-customer-support 是什么?

此技能为AI代理提供了通过Google Workspace管理客户支持操作的能力。它允许代理跟踪支持工单、响应客户查询以及将问题升级给适当的人员或团队。此技能与Google Workspace生态系统集成,可能利用Google Sheets或Google Tasks等工具来维护工单状态和优先级。对于需要自动执行重复性支持任务、减少响应时间并确保在协作环境中正确处理升级的开发人员来说,它非常有用。它旨在与Claude Code、Cursor和Codex等AI代理平台配合使用,通过结构化工作流程提高生产力。

兼容平台~Claude Code~Codex CLI~Cursor
npx skills add https://github.com/googleworkspace/cli/tree/main/skills/persona-customer-support

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persona-customer-support 是做什么的?

管理客户支持——跟踪工单、回复和升级问题。

Individual skills in this repo

This repo contains 20 individual skills — each has its own dedicated page.

googleworkspace/gws-admin-reports

Google Workspace Admin SDK: Audit logs and usage reports.

googleworkspace/gws-calendar

Google Calendar: Manage calendars and events.

googleworkspace/gws-calendar-agenda

Google Calendar: Show upcoming events across all calendars.

googleworkspace/gws-calendar-insert

Google Calendar: Create a new event.

googleworkspace/gws-chat

Google Chat: Manage Chat spaces and messages.

googleworkspace/gws-chat-send

Google Chat: Send a message to a space.

googleworkspace/gws-classroom

Google Classroom: Manage classes, rosters, and coursework.

googleworkspace/gws-docs

Read and write Google Docs.

googleworkspace/gws-docs-write

Google Docs: Append text to a document.

googleworkspace/gws-drive

Google Drive: Manage files, folders, and shared drives.

googleworkspace/gws-drive-upload

Google Drive: Upload a file with automatic metadata.

googleworkspace/gws-events

Subscribe to Google Workspace events.

googleworkspace/gws-events-renew

Google Workspace Events: Renew/reactivate Workspace Events subscriptions.

googleworkspace/gws-events-subscribe

Google Workspace Events: Subscribe to Workspace events and stream them as NDJSON.

googleworkspace/gws-forms

Read and write Google Forms.

googleworkspace/gws-gmail

Gmail: Send, read, and manage email.

googleworkspace/gws-gmail-forward

Gmail: Forward a message to new recipients.

googleworkspace/gws-gmail-read

Gmail: Read a message and extract its body or headers.

googleworkspace/gws-gmail-reply

Gmail: Reply to a message (handles threading automatically).

googleworkspace/gws-gmail-reply-all

Gmail: Reply-all to a message (handles threading automatically).

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